Terms & Conditions

1 Definitions

For the purposes of these Terms & Conditions, the following definitions apply throughout this document and any supplementary agreements, promotional materials, or policy documents published by glowin:

• "Platform" means the glowin website at https://glowin.cam, including all sub-pages, mobile-optimized interfaces, and any associated applications or services provided by the Company.
• "Account" means the personal user account created by a registered Member for the purpose of accessing and using the Platform's gaming and betting services.
• "Member" / "User" / "Player" means any individual who has successfully registered an Account on the glowin Platform and meets all eligibility requirements set out in Clause 2.
• "Company" means glowin and its affiliated entities, licensors, officers, directors, agents, and employees.
• "Funds" / "Balance" means the aggregate amount of real money deposited into or credited to a Member's Account that is available for wagering or withdrawal.
• "Wager" / "Bet" means any real-money stake placed by a Member on any game, sporting event, lottery draw, or other betting market made available on the Platform, including sports betting on BRI Liga 1, EPL, Champions League, or any other covered competition, as well as casino games and traditional Indonesian formats such as togel (Indonesia's traditional numbers lottery).
• "Bonus Credits" means any promotional funds, free spins, cashback amounts, or other non-cash incentives credited to a Member's Account subject to the wagering requirements described in Clause 5.
• "KYC" means Know Your Customer — the identity and document verification process required by glowin before a Member may complete withdrawals or access certain Platform features.
• "IDR" / "Rp" means Indonesian Rupiah, the primary currency used on the glowin Platform.
• "Prohibited Jurisdiction" means any country, territory, or jurisdiction in which access to or use of online gaming services is restricted, prohibited, or unlicensed under applicable local law.

2 Eligibility

Access to and use of the glowin Platform is subject to strict eligibility requirements. By registering an Account, you represent and warrant that all of the following conditions are satisfied at the time of registration and at all times during your use of the Platform:

1. Age: You are at least 21 years of age. Glowin enforces a strict minimum age of 21 in accordance with Indonesian legal standards applicable to gaming and entertainment platforms. Providing a false date of birth is a material breach of these Terms and will result in immediate Account suspension and forfeiture of all funds therein.
2. Residency: You are accessing the Platform from a jurisdiction in which online gaming is not explicitly prohibited for personal, non-commercial use. The Platform is primarily operated for the Indonesian market; players accessing from outside Indonesia do so at their own legal risk and responsibility.
3. Legal Capacity: You have full legal capacity to enter into a binding contract under the laws of your jurisdiction of residence. You are not acting under any legal disability, guardianship, or court order that restricts your ability to enter contracts.
4. Single Account: You do not currently hold, and will not attempt to open, more than one Account on the glowin Platform, whether in your own name or using a third party's identity, payment details, or banking information.
5. Own Funds: All funds deposited into your Account originate from a legitimate source and are owned solely by you. You are not depositing funds on behalf of a third party or acting as an agent for any other person.
6. Not Self-Excluded: You have not previously requested self-exclusion from the glowin Platform or any affiliated gaming service. Any attempt by a self-excluded player to re-register is a breach of these Terms.

3 Account Registration

To access the full range of services available on the glowin Platform, you must complete the registration process and create a Member Account. The following conditions apply to all Account registrations:

1. Accurate Information: You must provide complete, accurate, and truthful information during registration, including your full legal name, date of birth, residential address, email address, and valid Indonesian bank account or e-wallet details. Any deliberate misrepresentation constitutes grounds for immediate Account termination.
2. One Account Per Person: Each individual may hold only one Account on the Platform. Duplicate Accounts — regardless of whether they use the same or different personal details — will be closed, and any associated funds may be voided at the Company's discretion.
3. Account Security: You are solely responsible for maintaining the confidentiality of your username, password, and any two-factor authentication credentials. You must notify glowin immediately at [email protected] if you suspect unauthorized access to your Account. The Company accepts no liability for losses resulting from unauthorized access caused by your failure to keep credentials secure.
4. KYC Verification: Glowin reserves the right to request identity verification documents — including a government-issued photo ID (KTP, SIM, or passport), proof of address, and proof of payment method ownership — at any point during the Account lifecycle. Failure to provide requested documents within 14 days may result in Account suspension and withholding of pending withdrawals until verification is complete.
5. Non-Transferability: Your Account is strictly personal and non-transferable. You may not sell, assign, gift, or otherwise transfer your Account or any funds, Bonus Credits, or rewards associated with it to any third party.
6. Account Updates: You are responsible for keeping your Account information current. Any change in name, address, contact details, or banking information must be reported to customer support promptly. The Company is not liable for failed transactions or communications resulting from outdated Account information.

4 Deposits & Withdrawals

Glowin supports a broad range of Indonesian payment methods to ensure fast, convenient access to your funds. All financial transactions on the Platform are processed in Indonesian Rupiah (IDR / Rp) and are subject to the following terms:

4.1 Accepted Payment Methods

The Platform currently accepts deposits and processes withdrawals via the following channels: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. The availability of specific payment methods may vary and is subject to change without prior notice. Players are advised to check the Cashier section of the Platform for the most current list of supported methods.

4.2 Deposit Conditions

• The minimum deposit amount is Rp 10.000 unless otherwise stated in a specific promotional offer. Maximum deposit limits may apply per transaction and per day, as displayed in the Cashier section.
• Deposits must originate from a payment account registered in your own name. Third-party deposits are strictly prohibited and will trigger a mandatory KYC review.
• Glowin does not charge a processing fee for standard deposits; however, your bank or e-wallet provider may apply their own transaction charges, for which the Company bears no responsibility.
• Deposits are typically credited to your Account within minutes of confirmed receipt. Delays caused by banking system outages, public holidays, or third-party processing issues are outside glowin's control.

4.3 Withdrawal Conditions

• Withdrawal requests may only be directed to a bank account or e-wallet registered in the same name as your glowin Account. Withdrawals to third-party accounts are not permitted under any circumstances.
• The minimum withdrawal amount is Rp 50.000. Withdrawal requests below this threshold will not be processed.
• KYC verification must be completed before a Member's first withdrawal is released. Subsequent withdrawals exceeding Rp 10.000.000 per transaction may trigger additional verification checks.
• Standard withdrawal processing time is between 5 minutes and 4 hours during operating hours (07:00–23:00 WIB). Requests submitted outside these hours will be processed on the next available banking day.
• Glowin reserves the right to delay or withhold a withdrawal pending investigation if there are reasonable grounds to suspect fraud, money laundering, bonus abuse, or a breach of these Terms.

5 Bonuses & Promotions

Glowin offers a variety of bonuses, promotions, and loyalty rewards to its Members from time to time. All bonus offers are subject to the following general conditions, in addition to any specific terms published alongside individual promotions:

1. Wagering Requirements: All Bonus Credits are subject to a wagering requirement (rollover) that must be met before any portion of the bonus — or winnings derived from it — may be withdrawn as real money. The applicable rollover multiplier will be stated clearly in each promotion's specific terms. Standard rollover requirements range from 5x to 30x the bonus amount, depending on the promotion type.
2. Eligibility: Bonuses are available to eligible Members who have completed KYC verification unless otherwise specified. Welcome bonuses are available to new Members on their first qualifying deposit only. Existing Members attempting to claim new-Member offers via duplicate Accounts will be disqualified and may face Account termination.
3. Expiry: Bonus Credits and associated wagering requirements must be fulfilled within the validity period stated in each promotion. Expired Bonus Credits are automatically removed from the Account balance without notice.
4. Game Contributions: Not all games contribute equally toward wagering requirements. Sports bets typically contribute 100%; slot games 100%; live casino games may contribute between 10% and 20%; and certain game types may be excluded entirely. Specific contribution rates are published in individual promotion terms.
5. Abuse Prevention: Glowin employs automated and manual systems to detect bonus abuse, including but not limited to: low-risk betting patterns designed to clear rollover with minimal exposure, coordinated play across multiple Accounts, and use of arbitrage strategies. Any Account found engaging in bonus abuse will have Bonus Credits voided and may be restricted from future promotions.
6. Variation & Withdrawal: Glowin reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, subject to honoring commitments already made to Members who have met the qualifying conditions prior to the change.

6 Betting & Gaming Rules

All games, sports markets, and betting formats available on the glowin Platform are governed by the following general rules, supplemented by sport- and game-specific rules published in the Platform's Help section:

• Finality of Results: All game outcomes and sports results are final once settled by glowin's system. In the event of a technical error or manifest pricing mistake, the Company reserves the right to void affected bets and refund stakes to the Member's Account.
• Minimum & Maximum Stakes: Each game and betting market carries minimum and maximum stake limits, displayed at the point of bet placement. The Company reserves the right to adjust individual Member stake limits based on betting behavior patterns.
• Odds & Pricing: All odds displayed on the Platform are subject to change up to the moment a bet is confirmed. Glowin operates on a best-price-at-time-of-placement basis for pre-match bets. In-play odds fluctuate in real time and are accepted at the price displayed at the moment of confirmation, subject to the Platform's latency tolerance settings.
• Sports Coverage: The Platform offers betting markets on BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, AFF Cup, FIFA World Cup qualifiers, badminton (All England, Thomas Cup, Indonesia Open), MotoGP (including the Mandalika circuit), E-sports (Mobile Legends MPL, PUBG Mobile, Free Fire), and other competitions. Market availability is subject to change.
• Lottery & Numbers Games: Draw times for togel markets are published in the Platform's lottery section and are stated in Western Indonesia Time (WIB, UTC+7). Results are sourced from officially recognized draw operators and are final upon publication.
• Responsible Use of Parlay Markets: Mix parlay (multi-leg accumulator) bets carry significantly higher variance than single-match wagers. Players are encouraged to review our Responsible Gaming page before engaging in high-risk betting formats.

7 Prohibited Conduct

The following activities are strictly prohibited on the glowin Platform. Violation of any of these prohibitions constitutes a material breach of these Terms and may result in immediate Account suspension, forfeiture of funds, and referral to relevant authorities:

• Using automated scripts, bots, or artificial intelligence tools to place bets or interact with any part of the Platform.
• Attempting to exploit software bugs, pricing errors, or system vulnerabilities to gain an unfair advantage.
• Engaging in match-fixing, collusion, or any form of sports integrity violation in connection with bets placed on the Platform.
• Using the Platform for money laundering, fraud, or any other criminal activity.
• Registering multiple Accounts for the purpose of claiming multiple new-Member bonuses or circumventing account restrictions.
• Sharing, selling, or transferring Account credentials to third parties.
• Accessing the Platform using a VPN, proxy, or other anonymization tool for the purpose of circumventing geographic restrictions or identity verification processes.
• Engaging in any conduct that disrupts, overloads, or compromises the integrity or performance of the Platform's infrastructure.

8 Intellectual Property

All content on the glowin Platform — including but not limited to logos, trademarks, graphic design elements, software code, game interfaces, written content, and data compilations — is the exclusive intellectual property of glowin or its licensors. No part of the Platform may be reproduced, copied, modified, distributed, publicly displayed, or incorporated into any third-party product or service without the prior written consent of glowin. Unauthorized use of Platform content constitutes an infringement of applicable intellectual property laws and will be pursued accordingly.

9 Privacy & Data

Your use of the glowin Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By registering an Account, you consent to the collection, processing, and use of your personal data as described in the Privacy Policy, including for the purpose of identity verification (KYC), fraud prevention, customer support, and marketing communications (where you have opted in). You may withdraw marketing consent at any time by contacting support at [email protected].

10 Responsible Gaming

Glowin is committed to promoting safe and responsible gaming for all Members. The Platform provides a suite of player-protection tools including deposit limits, loss limits, session time reminders, temporary cool-off periods, and permanent self-exclusion. Details of these tools and guidance on how to use them are available on our dedicated Responsible Gaming page.

Glowin reserves the right to implement responsible gaming interventions — including mandatory deposit limit reductions or temporary Account suspension — on any Account that exhibits indicators consistent with problem gambling behavior, as defined by internationally recognized responsible gaming frameworks. Such interventions are undertaken in the interest of Member welfare and do not constitute a breach of contract.

11 Limitation of Liability

To the maximum extent permitted by applicable law, glowin and its officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, loss of goodwill, or service interruption — arising out of or in connection with your use of, or inability to use, the Platform, regardless of whether such damages were foreseeable or whether glowin was advised of their possibility.

In jurisdictions that do not permit the exclusion of implied warranties or limitation of incidental or consequential damages, glowin's liability is limited to the maximum extent permitted by law. In no event shall glowin's total aggregate liability to any Member exceed the total amount of real-money deposits made by that Member in the 30-day period immediately preceding the event giving rise to the claim.

12 Account Termination

Glowin reserves the right to suspend, restrict, or permanently close any Member Account at any time and without prior notice if:

• The Member has breached any provision of these Terms & Conditions.
• The Member has provided false, misleading, or unverifiable identity information.
• The Account is associated with fraudulent, criminal, or abusive activity.
• The Member has requested self-exclusion under the Responsible Gaming framework.
• Regulatory, legal, or compliance obligations require the Company to close the Account.

Members who wish to voluntarily close their Account may do so by contacting customer support at [email protected]. Upon voluntary closure, any remaining real-money balance (net of outstanding bonus wagering requirements) will be returned to the Member's verified payment method within 5 business days, subject to completed KYC verification.

13 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which glowin holds its international gaming license. Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between the parties shall be submitted to binding arbitration under the rules of a mutually agreed international arbitration body.

Nothing in this clause limits a Member's rights under mandatory consumer protection provisions applicable in their country of residence. Indonesian Members retain all rights afforded to them under applicable Indonesian consumer protection legislation to the extent consistent with these Terms.

14 Amendments

Glowin reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, the Company will update the "Last Updated" date at the top of this page and, where reasonably practicable, notify active Members via email or an in-platform notification. Your continued use of the Platform following the publication of updated Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must cease using the Platform and may request Account closure as described in Clause 12.

It is your responsibility to review these Terms periodically. Glowin recommends that Members bookmark this page and check it before any significant wagering activity, particularly following receipt of a notification of change.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or if you require clarification on any clause, please contact the glowin customer support team using the details below. Our support agents are available 24 hours a day, 7 days a week, and are able to assist in both English and Indonesian.

• Email: [email protected]
• Operating Hours: 24/7 — including public holidays
• Response Time: Within 2 hours for email inquiries during peak hours (09:00–22:00 WIB)
• Languages: English and Indonesian